Caddickisms

Urgent News Release - HostPC Community Support Forums

See, this is how people are supposed to behave. I have a lot of respect for Joe’s integrity. Joe is the owner of HostPC, the hosting service I use here. On June 1, when his competitor ThePlanet suffered a major crisis that took down their clients’ sites, Joe made this offer:

This evening, one of the datacenters for ThePlanet suffered a major explosion in their electrical room which knocked out power to thousands of customers and destroyed three walls of the building. This was a MAJOR event, supposedly affecting >9,000 servers.

As the leader in DirectAdmin services, we maintain several areas where we can accomodate emergency situations such as these. We are making available, at no cost, as space permits, room for other hosting companies to move their customers (using Directadmin only) temporarily to our facilities.

If we can be of assistance during this emergency for you or your Directadmin customers, please call our Texas office directly at (979)985-5488 - or send an email to joe@hostpc.com with your details (name of company, contact, space needed, etc) - and we’ll see what we can do to accomodate you as best as possible. We don’t have unlimited space, but are willing to share what we do have available to get you and your clients through this emergency.

Best wishes to those affected by this issue. I’m sure ThePlanet is doing everything possible to get services restored.

He didn’t do it to steal the customers. According to the linked discussion, when the crisis was over everyone moved back where they came from. He actually helped a competitor out of a jam because it was the right thing to do. Not a whole lot of businesses would do that.

HostPC provides a great, professional, and low-cost service and they operate with integrity and a customer service perspective. I’ve been with them for years now, and I’m happy I found them. The kinds of things like the quote above are just the icing on the cake. I not only enjoy their service, I’m proud of them.

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Joe Mack owns HostPC, the company that hosts this site. He just started a new venture, called Yareo, that will become the parent company for HostPC and other internet service companies that he acquires.

I’ve been hosted by Joe and his team for more than four years now, and I figured his announcement of an expansion was a worthwhile reason to finally put in a serious plug and thanks for his stellar service on my behalf.

The lengths this guy goes to for his company and customers are astounding. Back when Hurricane Wilma pounded Florida, he flew into the devastation in order to help bring the datacenter online and personally deal with issues that were keeping the servers down. That is the most dramatic example of his dedication, but he also provides (frequently personally) some of the fastest customer service I’ve ever received for tech issues. It’s not uncommon for a ticket to be satisfactorily closed in under an hour during normal business hours, and only a couple hours during off-peak time.

And the prices are incredible too! He just released a new deal that’s a great example: $25 per YEAR for 750MB Disk Space, 3GB Transfer, and 3 add on domains (total of 4 domains). That’s way more than enough for a lot of personal sites, and even for some small businesses who only want a brochure-like web introduction to their services. Even his highest priced plans are only $15/month (and for that, you get 10Gb Webspace, 100Gb Data Transfer, 100 POP3/IMAP Mailboxes, and UNLIMITED Add on domains).

PLUS, he has 2-for-1 sales multiple times per year, so you pay the normal price, but get double the disk and bandwidth quotas. I’ve gotten some sweet deals with those over the years.

This may sound like a paid commercial, but it’s not. I really just love the service I’ve gotten all this time and I’m happy for Joe and his recent success. In all the dealings I’ve had with him, he’s been a complete straight-shooter, and he’s very open about his business and its direction. I respect the man’s integrity. It’s rare to find someone in the cut-throat business of Hosting like Joe and I applaud him for his tenacity and honesty. I wish him continued success and growth.

And if you’re looking for a host, or want to transfer hosts, sign up for a package. I doubt you’ll be sorry. (If you’re transferring from another host running the Direct Admin control panel, he’ll even give you $15 back!)

Technorati Tags: HostPC, web hosting services, Yareo, bargains, quality, customer service

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